Taking hotel-guest communications to the next level
SABA Hospitality Technology Solutions from Macao is a team of hotel industry specialists with 50 years of experience in hospitality, hotel and casino operations and hotel technology. The company’s mission is to integrate its technology in hotels and casinos to maximise the experience of customers and workers and to improve its online ratings.
On Wednesday, 6 March a representative of SABA Hospitality will hold a keynote speech at the eTravel Lab about personalised hotel chatbots and how they can improve interaction with customers. The company will also have information about its products on its stand in Hall 7.1b.
Technology is evolving all the time, and according to SABA Hospitality it shapes how we work and communicate. Modern messaging tools have fundamentally changed the way we communicate with friends and use language (emojis). Despite users clearly signalling their desire to communicate by text with companies, hotel operators still have their reservations about these platforms, which is contrary to customers’ expectations.
Live messaging is an ideal way to address topics and offer guests the platform they want. Automatic messaging takes this to the next level. Chatbots not only offer information, they also give an instantaneous reply – simply by clicking, and whenever a customer wants. That is the kind of communication between companies and guests that technologically minded people desire.