Ohne Flexibilität und Resilienz kann sich kein Start-up durchsetzen. Das Beherzigen dieser Binsenweisheit sicherte vielen von ihnen das Überleben und manchen sogar einen Vorsprung in der Corona-Krise. Das berichtete Olga Heuser von Dialog Shift, das Live Chats für Hotels anbietet, beim digitalen Event We Love Travel!

No startup can succeed without being flexible and resilient. Adhering to that common wisdom has ensured the survival of many, and for some it has even offered an advantage in the coronavirus crisis. This was the experience related by Olga Heuser from Dialog Shift, which offers live chats for hotels, at the virtual We Love Travel! event. At the start of the lockdown the company was quick to react.

Last year’s key topic on the service provided by humanoid robots will be continued at the ITB Convention 2017 with a focus on artificial intelligence. Technology giants are investing heavily in researching and finding uses for artificial intelligence. People and the industry are being driven forward by innovation. It seems only a matter of time before the latest technology impacts on travel behaviour and parts of the tourism service chain.