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quality assurance

asr organises a “thought factory” on the success of the human factor

What are the challenges facing small and medium-sized tourism enterprises and what can travel agencies and tour operators do to overcome them? That is the key topic which the “thought factory“ will be examining on 13 June 2015 in Berlin. Its initiator is the Alliance of Independent Tour Operators (asr) which announced the interactive event at ITB Berlin 2015. asr developed the event concept in collaboration with the communications trainer Vivien Manzon, a member of the asr education committee.