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Promoting service and quality in tourism

TÜV Rheinland informiert auf der ITB Berlin

TÜV Rheinland has information at ITB Berlin

Because of the many wide-ranging products on offer, being able to make a decision In the tourism market is becoming increasingly important. TÜV Rheinland is offering a service for inspecting and potentially improving the quality of restaurants and hotels that can help attract new customers and maintain regulars. At ITB Berlin the organisation is presenting services tailored to the requirments of the industry and holiday destinations.

New inspection service and ‘Certified for allergy sufferers’ seal of approval

As a partner of the Bavarian Spa Association, TÜV Rheinland inspects spas which provide services specifically for allergy sufferers. For holiday destinations wishing to set up an insfrastructure offering a complete range of services for allergy sufferers this certification procedure is worth look into. The ‘Certified for allergy sufferers’ seal of approval is issued by the Bavarian Spa Association.

Testing for quality: Mystery Checks and quality-rated service

As part of its Mystery Checks programme, undercover inspectors of TÜV Rheinland test the quality of service in restaurants, hotels and at events in every area involving the customer. The results are valuable for assessing strengths and weaknesses and make it possible to target quality improvements. Undercover inspections are integral to the ’quality-rated service’ standard. Following a successful inspection companies are issued with a corresponding certificate and approval mark.

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